Part of Millennium’s mission is to connect our patients to a healthier life. This means making you feel comfortable during your visits and making sure you fully understand your provider and your healthcare needs.

Millennium takes reasonable steps to ensure that patients with disabilities to communicate effectively have meaningful access and equal opportunity to participate in our services and programs.  We offer qualified interpretation and translation services to our patients who wish to communicate in a different language, have limited English proficiency, or those who are deaf or hard of hearing at no cost.  If you need these services or other types of assistance, please let one of our team members know.

Interpretation and Translation Services
All interpreters, translators and other aids needed shall be provided without cost to the patient being served; the patients and their authorized representatives will be informed of such assistance free of charge. Policies and important documents involving medical conditions and treatments can be translated to a patient’s preferred language. This includes financial and insurance benefit forms, waivers and so much more!

Deaf and Hard of Hearing Services
In all situations, patients with hearing loss will be advised that Millennium Physician Group offers, free of charge to the patient, the services of a qualified American Sign Language (ASL) Interpreter. By law, minors are not permitted to act as interpreters during an office visit.

If you believe that Millennium has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

Millennium Healthcare, LLC
Attn: Ethics, Compliance & Risk Department
2675 Winkler Ave., Suite 490
Fort Myers, FL 33901
Phone: 239-232-2950
Fax: 239-559-2847
Email: Compliance@mpgus.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Compliance and Ethics team is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://www.hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/sites/default/files/ocr-cr-complaint-form-package.pdf